Never lose an in-store lead
Simple tools for sales floor staff to capture customer interest on the spot, before they walk out without buying. Every visit becomes a trackable opportunity.
Lead Capture
Customer Details
Customer Receives
Hi Sarah,
Thank you for visiting us today! Here's the item you were interested in:
Velvet Sofa – Emerald
€4,250
Powered by Increo
Key Benefits
Why it matters
Ensure that every visit to your store is captured and recorded. Capture who is the customer, what they want to buy, and any relevant details.
Automatic follow-up emails are sent to the customers showing them exactly what they looked at and what your team discussed with them.
Every email gives your customers two options, buy now or spread the cost with a flexible payment plan.
Critical for high-ticket retail where most purchases start in person. High-ticket customers expect to feel remembered. A personal follow-up is the difference between losing them and closing them.
Simple enough for any staff member. Customers can also scan a QR code and fill in their own details without needing help. Either way, every visit is captured.
Know which customers came back, which converted, and how much revenue was recovered from visits that could have been lost.
How It Works
Step by step
Customer visits your store
They browse, ask questions, try products, but are not ready to commit today.
Staff captures the lead
With a quick form on tablet or phone, your team records customer details and product interest. Or the customer scans a QR code themselves.
Lead enters the system
Contact info, product preferences, budget range, and buying signals are stored and tagged for follow-up.
Automated nurture begins
The lead flows into Increo's Auto Comms, keeping your brand front of mind until they convert.
Capture Tools
Multiple ways to capture, one system to manage
Whether the customer self-serves via QR code or your staff records the details, every lead ends up in the same system with the same follow-up automation.
QR code displays
Place QR codes next to products on the shop floor. Customers scan from their own phone to view saving plan options or register interest. No staff interaction required.
Tablet capture
Your sales team uses a simple tablet form to capture customer details, product interest, budget range, and buying timeline. Takes under 30 seconds.
Lead analytics
See which products generate the most leads, which staff capture the most, and where your conversion opportunities are. Data that helps you optimise the shop floor.
The Problem
Most in-store leads disappear
In high-ticket retail, most customers do not buy on their first visit. They browse, they ask questions, they try products, and then they leave to "think about it."
Without a structured capture system, that lead is gone. Sales staff may remember some details, or they may not. A business card might be exchanged, or it might not. Follow-up is inconsistent at best and non-existent at worst.
Increo's Lead Capture tools ensure that every single store visit produces a trackable, actionable lead that feeds directly into automated nurture sequences. No lead left behind.
Real-World Examples
See it in action
Luxury watch boutique
A customer spends 20 minutes trying on watches. Staff captures their preferences and budget range before they leave.
Kitchen showroom
A couple visits for a kitchen consultation. Their design preferences and timeline are captured for automated follow-up.
Music store
An enthusiast tries a 12,000 euro grand piano. Staff captures the lead and a saving plan suggestion is sent the same evening.